PRIVACY POLICY

Your privacy is taken very seriously and so here we’ll highlight how personal information about you is collected, what information is collected, how it’s used and other relevant information. Throughout this policy, any reference made to “we”, “us” and “our” relates to Local Van. Our details can be found in the “About Us” section.

How it’s collected

Any interaction we have, be it in person or online, provides us with some details about you. These include;

  • An enquiry you make via our web site, by e-mail or telephone.
  • Completion of an online survey or questionnaire.
  • Cookies from our web site.
  • If you contract us to provide a service.

What is collected

The information collected will include;

  • Your contact name, postal address, telephone number and e-mail address.
  • Address details for the collection/delivery of items.
  • Contact details of any individual you stipulate as being involved with the collection/delivery of items.
  • Cookies provides us with web site usage data and IP addresses, but they do not provide any information that can identify you.

How it’s used

  • The majority of the personal information collected will relate to your account data, which you provide when setting up your account on our website. This includes your name, e-mail address, to/from locations, details of cargo and dates. This data may be processed to help us serve you and to enable us to maintain the future integrity and accuracy of our website and databases.
  • Additional information may also be shared by you at other points in our relationship, but it will only be processed to provide the services ordered and to safeguard the future integrity and accuracy of our website and databases.;
    • When you make an enquiry; this may include details of the items you’d like to move, the locations they are to be moved from/to and the date and timings you’d like to make book our services for. If you don’t proceed with booking a service, we will remove all personal data related to your enquiry. We will retain approximate to/from location data to help respond to future enquiries, but not so individual addresses can be identified.
    • When you utilise our services; this may include details of the times you wish to move, the collection/delivery locations, the value of the items and contact details of individuals at the collection/delivery locations.
    • When you transact with us; this may include you name, address and value of the transaction. We will never store details of your payment card, but details may be stored by a PCI-compliant third-party payment gateway to process payments and refunds, if relevant.
  • It may be necessary to process your personal information for the purposes of obtaining or maintaining insurance cover, managing risks or securing professional advice in the event legal proceedings are initiated by or against us.
  • We may also contact you with direct marketing materials on occasion, but only with your prior consent. If you don’t want us to contact you in this way, please type UNSUBSCRIBE in the subject line of any mail and simply send back to us.
  • Your information will never be shared with any third parties without your express permission – the only exceptions are;
    • if we’re required to do so by law.
    • to enable us to obtain or maintain insurance cover.
    • securing professional advice in the event legal proceedings are initiated by or against us.
    • to enable our transport partners to provide the services you have booked.
    • to allow our payment provider to process your payment and process any refunds or queries related to your transaction as required.
  • We will provide you with the details of our transport partner, including name, phone number and vehicle details, only to be used to facilitate the supply of the services you have ordered.

Tracking

Cookies are basic text files stored on your computer by the web sites you visit. The data in the cookies allow the web site to remember you when you next visit. Cookies do not contain any information that enables you to be identified personally.

Google Analytics utilise cookies to analyse how people interact with web sites. We use Google Analytics so I can see how many people visit my web site and what they like to look at while visiting. This helps us identify where the site is working and the areas that perhaps need to be amended.

Cookies can be controlled via the Settings on your computer and you can remove any you no longer wish to be stored.

Security

Our web site has a Secure Socket Layer (SSL) certificate installed, ensuring encrypted data is transmitted from the site using a secure connection. The privacy and integrity of data is therefore maintained.

To comply with GDPR requirements, we have physical and electronic security measures in place against the loss or destruction of personally identifiable data. These are reviewed regularly to ensure compliance.

Your rights

To enable you to access details of your historical services and any associated promotions, discounts or credits, we will retain some personal information, including your name, e-mail address and details of the services we provided. We will retain this information on your behalf for 20 years.

You are entitled to request a copy of all your personal details we have on file at any time and we will endeavour to provide them at the earliest opportunity.

Although we hope to build long-term relationships with all our clients, it is also within your rights to ask us to delete your personal information from our records at any time, unless we are required to retain any data for legal purposes. For example, we are required to keep information related to invoicing for up to 6 years.

If you’d like to take up either option, please just e-mail me at info@local-van.com

General

This privacy policy relates only to the Local Van web site. Links to external web sites may feature on the Local Van web site, but if used, you should review the privacy policies of those sites, as they may differ. We do not accept any responsibility for external sites.

If you have any questions about how we collect and use your data, please don’t hesitate to contact Penny White on 0330 133 2410 or at info@local-van.com

This privacy policy was updated in November 2020. Any significant changes will be notified via our Home page for a period following the changes.